The Power of Language: Communication with Employees

• Modern communication trends
• Role of communication in the NLMK manager activity
• Effective communication process and barriers
• Communication tools

Preparation for a dialogue with the check list

• Lego-based business game: “Builders of the Future”
• Process and barriers of communication and methods to overcome them
• Preparation for communication:
• Setting the goal for communication
• Game: “Xs and Os”
• Awareness of the positions and interests of the parties
• Communication tools:
• Questioning techniques: types of questions and their usage in an efficient dialogue

• Communication tools:
• Active listening and its use in communication
• Non-verbal communication. What influence does it have on the dialogue participants?
• Techniques improving the efficiency of complex dialogues:
• Assertive refusal and assertive request
• “Aikido” technique
• Argumentation and counter-argumentation
• Carrying out communication
• Ways to conclude communication

• Test on the StartExam platform
• Analysis of doing exercises during classroom learning