Client Orientation — training courses NLMK Corporate University

Client Orientation

Client Orientation
Learning Area

Leadership and Teamwork

Duration
9 hours
Language
Russian
Format
Blended
Target Audience
  • Top Management
  • Middle Management
  • Line Management

In this Learning Solution the learner studies the development tools for client orientation in Russia and the world, studying the features of client service development within the framework of NLMK’s current strategy

Objectives
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Study the basic concepts of customer focus
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Master a tool set to increase customer focus
Ask question about program

Contact us for more information about course Client Orientation

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Structure and Content
Study of cases on NLMK’s interaction with customers:
  • Vyksa Metallurgical Plant
  • United Wagon Company

During the preliminary preparation, the acquaintance with the difficult and ambiguous situations of NLMK’s interaction with its partners takes place. Participants will have the opportunity to analize these situations and form their expert opinion, and discuss it with colleagues during training.
Client Orientation Basics:
  • Why Henry Ford’s Approach to the Ford Model T Doesn’t Work in the Modern World
  • What is Client Orientation, and How Can It Be Measured? Where Are We in This Dimension?
  • The Essence of Strategy 2022 and Why We Have to Go Farther

The Tools We Use to Increase Client Orientation:
  • Service Models
  • Customer Journey, Customer Service Management
  • Business Game
  • Developing Internal and External Client Orientation. Relationship Symmetry
  • Creating ideas to improve customer orientation with the participation of the participant’s department
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